update

today i got a call from compusa. laptop is still not here, but it's still being worked on. i don't understand this- why am i getting updates on this thing? IT'S NOT HERE which is the only thing i care about. i am still very , very mad, compounded by the fact that when i called them up 30 minutes later (because i couldn't get to the phone until that time) i got their answering machine. customer service they are not excelling at. tomorrow, i'm going to call them and ask them directly three questions: 1. what is _really_ wrong with my computer, 2. why does it take TWO weeks to re-install an operating system, and 3. why does any laptop need to be sent to any repair center just to reinstall an operating system?

i am especially upset because this is not the compusa service center that i remember. before when i had taken my desktop in for more serious repairs, i had gotten it back within the week and it had stayed inside the jefferson county borders. and if that call that i got was in response to a 1000 charachter message that i sent to customer service of the national compusa website, that was an extremely weak make-good on their part.

also, i pretty much had not the day of hell at my job (manager of a mcdonald's) but something damn close to it. my good days are really good, my bad days put simply fucking suck. i was missing 4 people that night for a variety of reasons: one was sent home for insubordination, one was sorting out some personal issues (issues that i know about, but am not going to divulge here), one quit the day before because of some issues (issues that i really don't know about, but still wouldn't divulge here if i did) and one didn't show up. i managed to get one person to come in, but for the night i was down 3 and we had a busier than normal night both in the lobby and in drive thru. in addition to all of this, last saturday i had worked 11 hours, 6 at my store, 5 at another because that manager had to go to the hospital (i was assured that they would be back in a minute. which turned out to be 300 of them. i had gotten up at 8 to get to work by 10 and didn't stop working until 1122.
pm.) plus had to work an additional 2:30 the next day because the employee who quit mentioned above, quit as i was getting ready to head out the door.

all of this adds up to one upset, angry and frustrated manager. the good people don't stay, the bad ones stay way too long and we can't get people to care about the job at my store. at the other store, well, they had become the first ever to average into the ronald level of service at mcdonald's (a total of less than 145 seconds of the monthly average of the time it takes a car to place an order and recieve an order in drive thru plus the average of the time it takes an order to be made). that's at the other store that is a part of the same organization i work for. both stores average the same amount of sales. but one does exponentially better.

the only reason i'm still there is because i know that i am doing the best i can with what i have. but lately the people, mainly the crew people are getting me down. it's making work life that much more unbearable.
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